We are committed to 100% satisfaction with every product in our line-up. Please contact us with any questions or concerns about your Dissent Labs gear. customers@dissentlabs.com

FAQ
Our most frequently asked questions, all in one place.
FAQ
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All non-warranty returns/exchanges must be completed within 45 days of purchase and product must be returned in unused condition.
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Contact us at customers@dissentlabs.com for a Return Authorization (RA). Enclose your completed RA form with the items you are returning and include the original order number found on your packing-slip or confirmation email.
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Mail the return package to Dissent Labs Returns, P.O. BOX 383, Pemberton, BC, V0N 2L3
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We suggest using a trackable shipping method. Keep this tracking information for your records until the return/exchange is completed.
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Refunds/exchanges will take approximately 3-5 weeks. We do not accept COD deliveries. Shipping charges are not refundable.
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Yes, when possible, use the original shipping package for returns.
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We offer Free Shipping for US and Canada over $95.
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If your order does not meet the minimums for Free shipping, our standard shipping rates apply:
CANADA: $10
US: $9
INTERNATIONAL: $24
*Bundle for free shipping is only available in North America.
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Orders ship within 48hrs.
Delivery times vary depending on an order’s destination.
CANADA: 2-6 business days
US: 7-10 business days
INTERNATIONAL: 10-14 business days
*** Unfortunately with Covid-19 shipping these days is hard to predict. We are seeing delays and irregularities to all destinations. Please be patient and sorry for the inconvenience.
We Guarantee It.
Exchanges/Returns/Refunds
Shipping
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We have a higher standard than most when it comes to product manufacturing and control quality, but shit happens. We've got you covered.
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Please contact us by sending an email to customers@dissentlabs.com with a clear description of what happened and some detailed photos. Please add "Order # - Warranty Request" in your subject. We stand behind our products and take product feedback very seriously.
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3-5 business days. We will be in touch.
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You can find some help here > VIDEO
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Turn inside out before washing. Wash cold. No Bleach. Hang Dry. Do not wring to dry. No Dryclean. Do not iron.
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We would love to hear what you have in mind. For any inquiries for our Custom Sock Program, please use our web contact form here: Contact Us
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We would love to help out and support you if you qualify. Please apply to our Pro Program. We will get back to you within 2-5 business days to confirm your credentials.